Say NO to full real estate commissions, YES to unbundled services & fees

The comment below was posted on the leading real estate technology web site earlier today in response to an article entitled, Just say ‘no’ to commission-cutting Part 1: Why agents are worth full commission

Bernice,

I respect your perspective and fellow real estate professionals who choose to provide full services for a full fee. But wouldn’t you agree that the internet has been unbundling real services for more than a decade, and buyers and sellers can benefit from the “best of breed” services without paying a full commission?

So, why not encourage individual sellers to do their own math? If they (1) can do some of the work themselves, (2) pay to use self-service tools online, and (3) hire fee-for-service real estate consultants on an hourly fee to do other tasks, some may conclude that will “translate into more dollars at closing” than hiring with a full fee agent.

What some agents offer as a “premium marketing package” can easily be unbundled and individual components are already available “a la carte” for penny-pinching consumers who want to save money:

  • Pricing within the call capture industry is very competitive – base monthly costs are comparable to cable television bills in our market. No reason to pay a full commission for this benefit.
  • If the goal is to “publishing your listings on as many Web sites as possible,” why should full fee sellers be content to syndicate content to 30 sites via Post2Agent.com when a FSBO friendly site like Fizber.com syndicates listings to 80 sites for a flat fee (about the cost of two print newspaper ads in our market)?
  • Video can be an attention getting upgrade, but is not essential. Still, prices at the best real estate video solution providers start under $1,000 and syndication via TubeMogul.com appears to be FREE.
  • Yes, OBEO.com’s StyleDesigner is magic and sellers can turn a liability turned into an asset by giving buyers the opportunity to do their own virtual “makeover.” But that upgrade cost less than most entrees at upscale restaurants in our market.
  • The ever expanding menu of money-saving real estate tools makes tracking an important tool for do-it-yourselfers to assess cost effectiveness. Value-conscious sellers can use tracking tools to (1) decide when they need to purchase more tools or services from a real estate consultant, (2) when to change their price, and finally, (3) when they can save more money be working with a full service, full fee agent.

So doesn’t it make sense for real estate consumers to consider unbundled service providers before concluding they can save money money by paying a full commission, particularly when some listing entry only and fee-for-service real estate business models offer service or money-back guarantees, too?

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Buyers run the full spectrum from delegation buyers, who WANT a professional shopper to do the work, to a web-savvy generation of do-it-yourself buyers who don’t even want agents to accompany them to private showings.  In their eagerness to make the process more efficient, DIY buyers should be careful not to inadvertently reward the listing agent with a two-sides commission by going directly to them.  The industry is changing and an increasing diverse full menu of options and menu of fees exist for buyers and sellers.  If you want to be rewarded for doing some of the work yourself, find a fee-for-service real estate consultant, like our company, The Real Estate Cafe, that offers rebates to buyers. 

On the otherhand, if you are interested in one of the homes listed by ListforLess.com, or other listing entry only services that allow you to save money by working directly to the seller, we’d be glad to provide limited advise on an hourly fee outside the sales price.

Pat, if this sounds like shameless self-promotion, please feel free to delete this post.

Will real estate consumers organize into money-saving coops

No, not drawing on their experience of opening a real estate company,
but their legacy of being innovators and "change agents" in their own
respective professions. Contrary to the suggestion that Harvard &
MIT alum or too busy to be "do-it-yourself" home buyers and sellers, my
experience is that they are some of the most insightful and innovative
clients one could ever dream of serving. (In fact, we ALWAYS learn from
them!) No doubt, I wish they needed more help. The more help they need,
the more service we provide and the more money we get paid. As the
interent makes more self-service tools available, it has become
increasingly difficult to amass billable hours that total even one
percent of the price of homes those buyers are purchasing. Candidly,
makes Redfin.com look overpriced. Is that shameless self promotion, or
evidence that consumers are demonstrating how little help they need
these days.

I’d be glad to provide timesheets!  Can any of your full service, full-fee business you match that claim, too?

Guess who said:

“The next major revolution in real estate will be fee based
services replacing the blanket commission pricing that has dominated
the industry for so long.”

It was the National Association of Realtors’s own Former Chief
Economist, John Tucillo, AND it was a decade ago. So I repeat the
question, "What will take for real estate consumers, regardless of
whether they have Ivy League educations or not, to organize into
money-saving real estate coops?

I think that American icon of frugality Ben Franklin would say
enlightened self-interest. So how should a real estate agent respond?
Again, I quote Ben:

The best way to become rich is to enrich others.

I don’t expect the Harvard Alumni Association (HAA) to come banging
on my door just because one of their alumni will be getting a $20,000
rebate from my company tomorrow (see web link related to this point).
But if other companies adopt the "community commission" described
below, and a portion of rebates are donated legally, my guess is that
it will not be long before some alumni fund raising office figures out
there "thar’s gold in them thar’ real estate rebates! Before you know
it, there will be RFP’s (requests for proposals) inviting money-saving
business models to join a preferred vendor list.

With a few connections, that coalition of service providers might
find themselves with a link to HAA’s home page, someday, too. If you
think I’m, blowing smoke, check out what Northeastern Alumni are
already doing on HomeGift, another Boston-based innovator:

http://www.homegift.com/SomePartners.aspx

   

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